Refund policy

💎 FOREVA BEAUTY – Return & Refund Policy

Last updated: 1/11/2025

At FOREVA Beauty, your satisfaction is our top priority.

We want you to feel confident shopping with us. If something isn’t right, we’ll make it right — fairly and transparently.

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🛍️ 1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

Reason Accepted? Conditions

1. Damaged or defective item ✅ Yes Must notify us within 7 days of delivery with photo proof.

2. Wrong item received ✅ Yes Must be unused, unopened, in original packaging.

3. Allergic reaction or dissatisfaction ⚠️ Case by case Requires product photo + description; partial credit may be issued.

4. Opened or used cosmetic items ❌ No For hygiene & safety, opened/used beauty products cannot be returned unless defective.

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🚚 2. Return Process

1. Contact us first at support@forevabeauty.com within 7 days of delivery.

Include your order number, item name, and photos/videos showing the issue.

2. Our team will review and confirm if the return is approved.

3. Once approved, we’ll:

Issue a return label (for UAE returns) or

Arrange pickup through our fulfillment partner.

4. Upon inspection, a refund or replacement will be processed within 5–10 business days.

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💰 3. Refund Options

Method Timeline Notes

Original Payment Method 5–10 business days after approval Subject to bank processing time.

Store Credit / Gift Card Instant after approval Optional for faster resolution.

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🌍 4. International Orders (UAE + GCC)

Orders shipped directly from Korea (via Harumio / KO:ME / ZQ) follow an international verification process.

Customers may be asked to return items to a local UAE address or directly to our partner’s warehouse in Korea, depending on supplier policy.

Shipping fees are non-refundable unless due to our error (wrong or damaged item).

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📦 5. Non-Returnable Items

1. For hygiene and safety, we cannot accept returns on:

2. Opened skincare, makeup, or lip products

3. Sheet masks and eye patches

4. Free gifts or promotional items

5. Clearance / Final sale items

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⚖️ 6. Damaged or Lost Parcels

1. If your parcel arrives damaged or is lost in transit:

2. Notify us immediately at support@forevabeauty.com.

3. We will liaise directly with our fulfillment partner to arrange a replacement or refund depending on the situation.

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📞 7. Contact Us

For any questions or claims, please reach us at:

Email: support@forevabeauty.com

Hours: Sunday–Thursday, 9 AM – 6 PM (UAE time)